Content Manager Training: The Mobomo team developed initial content manager training materials and conducted a training class for nearly 40 stakeholders across all USGS regions. The team was also responsible for providing training for three science center pilot sites and assisting with the creation of content for each of these sites.
Answers.usgs.gov: Our team designed, developed, and deployed a new answers.usgs.gov on the Drupal platform which replaced a legacy system that ran with multiple disparate email boxes. The new answers.usgs.gov system is a custom developed ticket support Drupal module that provides USGS site visitors the ability to request information from USGS through a webform and/or real-time chat and USGS staff members the ability to respond to those inquiries. The system also captures critical metrics such as number of tickets per topic, active vs. open tickets, and includes a ticket search functionality. In addition, the customer-friendly site integrates with the USGS FAQ systems for rapid access to self-service information. These requests, along with customer support calls that are recorded and routed to the appropriate customer service representatives, provide USGS with comprehensive tracking and ensure timely responses.
Publications and Profiles: Mobomo migrated the Publications Warehouse (Pubs) database and the USGS Professional Pages (Profiles) database into the Drupal Palladium platform. Once in the Palladium platform, the Profiles will be entirely managed within Palladium and feature the same COPE philosophy as with the rest of the site. Although Pubs does not reside within Palladium, content managers are able to create new records linked to archived databases and external sites.